Privacy Policy
Zaplon Privacy Policy
📍 Data Collection
We collect only essential information required for transactions and support:
- Provided by you: Name, contact details (WhatsApp number), order history, payment method (no card storage).
- Automatically: Device type (for compatibility support), purchase timestamps.
- No website tracking: We operate exclusively via WhatsApp (+971 55 503 4906).
🔐 Data Usage
Your information is used solely for:
- Processing orders and warranty claims
- Shipping coordination
- Transactional WhatsApp communications
- Never for marketing or third-party sharing
🗄️ Data Retention
- Active customers: Retained for 3 years post-last purchase
- Incomplete orders: Deleted after 90 days
- Warranty claims: Archived for 5 years post-resolution
🛡️ Your Rights
Via WhatsApp request (+971 55 503 4906):
- Access: Receive exported purchase records
- Deletion: Remove non-essential data (excludes legal/financial records)
- Correction: Update inaccurate details
🌐 Data Transfers
- Payment processors: Encrypted transaction data only (no personal identifiers)
- Couriers: Name/address/contact for delivery
- No cross-border transfers
⚠️ Policy Changes
Updates communicated via WhatsApp. Continued use implies acceptance.
📞 Contact
Exclusive channel:
WhatsApp: +971 55 503 4906 (10:00-20:00 GMT+4, Mon-Sat)