Refund and Returns Policy
Zaplon Refund and Returns Policy
📍 Overview
To modify or cancel your order, contact us immediately via WhatsApp at +971 55 503 4906. Changes/refunds are only possible before shipment.
🚫 Non-Returnable Items
- Gift cards
- Downloadable software
- All delivery fees (once shipped)
💸 Refund Process
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Request Inspection:
- WhatsApp us with order details + issue description/photos.
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Approval/Rejection:
- We notify you via WhatsApp within 48 hours.
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Approved Refunds:
- Processed to original payment method within 7 business days.
⏳ Late/Missing Refunds
- Check bank/payment account first.
- Contact your payment provider (processing times vary).
- Still unresolved? WhatsApp us at +971 55 503 4906.
🔁 Exchanges
- Only for defective/damaged items.
- WhatsApp proof (photos/videos) for same-item replacement.
🎁 Gifts
- Gift purchases: Refunded as store credit.
- Non-gift purchases: Refund to original payer.
📦 Return Shipping
- Returns accepted ONLY for factory defects.
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You cover:
- All return shipping costs (tracking/insurance recommended).
- Fees deducted from refund if applicable.
❗ Key Conditions
- No returns for buyer’s remorse, wrong size, or non-defective items.
- Delivery fees non-refundable after shipment.
- Refunds exclude return shipping costs.
📞 Contact
Exclusive Support:
- WhatsApp: +971 55 503 4906 (Business Hours: 10:00-20:00 GMT+4, Mon-Sat)