Privacy Policy

Zaplon Privacy Policy

📍 Data Collection

We collect only essential information required for transactions and support:

  • Provided by you: Name, contact details (WhatsApp number), order history, payment method (no card storage).
  • Automatically: Device type (for compatibility support), purchase timestamps.
  • No website tracking: We operate exclusively via WhatsApp (+971 55 503 4906).

🔐 Data Usage

Your information is used solely for:

  • Processing orders and warranty claims
  • Shipping coordination
  • Transactional WhatsApp communications
  • Never for marketing or third-party sharing

🗄️ Data Retention

  • Active customers: Retained for 3 years post-last purchase
  • Incomplete orders: Deleted after 90 days
  • Warranty claims: Archived for 5 years post-resolution

🛡️ Your Rights

Via WhatsApp request (+971 55 503 4906):

  1. Access: Receive exported purchase records
  2. Deletion: Remove non-essential data (excludes legal/financial records)
  3. Correction: Update inaccurate details

🌐 Data Transfers

  • Payment processors: Encrypted transaction data only (no personal identifiers)
  • Couriers: Name/address/contact for delivery
  • No cross-border transfers

⚠️ Policy Changes

Updates communicated via WhatsApp. Continued use implies acceptance.

📞 Contact

Exclusive channel:
WhatsApp: +971 55 503 4906 (10:00-20:00 GMT+4, Mon-Sat)