Zaplon Service Warranty Policy

🔧 Zaplon Service Warranty Policy

At Zaplon, we ensure your electric scooter delivers peak performance. Follow these steps for warranty claims:

📋 How to Claim Warranty

  1. Submit Service Request

    • Message us on WhatsApp: +971 55 503 4906
    • Include:
      • Full name
      • Order number & purchase date
      • Detailed issue description
      • Photos/videos (if possible)

  2. Pickup Arrangement

    • We arrange courier pickup (location-based fee applies)
    • Customer covers all pickup/return delivery fees

  3. Inspection & Evaluation

    • Technicians assess if issue is covered under warranty
    • You receive results within 48 hours

  4. Resolution

    • ✅ Covered: Free repairs/replacements
    • ❌ Not covered: Repair quote provided
    • Approve quote → We fix | Reject quote → Scooter returned as-is

⚠️ Key Conditions

  • Customer pays: All pickup/return delivery fees (location-based)
  • Warranty void if:
    • Misuse/accidents/water damage (>4cm depth)
    • Unauthorized modifications
    • Lack of maintenance per user manual
  • Non-transferable: Original purchaser only

📞 Contact Information

  • Exclusive Support Channel:
    WhatsApp: +971 55 503 4906 (Business Hours: 10:00-20:00 GMT+4, Mon-Sat)